Refund policy

CLASSIC PHONE

Returns & Refund Policy

Your satisfaction matters to us. Please review our returns and refunds policy before placing your order.

All Sales Are Final

Due to the nature of vintage and used mobile phones, all sales are final unless one of the specific circumstances listed below applies.

1. Eligible Returns & Refunds

Return or refund requests are considered only in the following circumstances:

  • You received an item that is different from the item you ordered.
  • The phone is not working or has damage that was not disclosed in the product description.

2. Return Conditions

To request a return or refund, please meet the following conditions:

  • Contact us within 3 days of receiving your order.
  • Keep the item in its original condition.
  • Include all accessories and original packaging supplied with the item.
  • Provide clear photos or videos showing the reported issue.

3. How to Request a Return or Refund

Contact our support team by email or WhatsApp within 3 days of receiving your order. Please include:

  • Your order number.
  • The name of the product.
  • A clear explanation of the problem.
  • Photos or videos that demonstrate the issue, where applicable.

We will review the information you provide and contact you regarding the next steps. Please do not send an item back before contacting us and receiving return instructions.

4. Contact Us

If you have questions about this policy or need assistance with a return request, contact Classic Phone:

Classic Phone