Shipping policy

CLASSIC PHONE

Shipping Policy

Reliable delivery for classic phones and accessories, whether you're shopping within the UAE or internationally.

At Classic Phone, we offer shipping within the United Arab Emirates, across GCC countries, and to international destinations where shipping is available. We aim to process and deliver every order as quickly and safely as possible.

1. Delivery Times

Estimated delivery times vary depending on your delivery address and destination.

🇦🇪

United Arab Emirates

1–3 Days Business days

🚚

GCC Countries

3–7 Days Business days

🌎

International

7–14 Days Business days, depending on destination

Delivery estimates are provided for guidance and may vary due to carrier schedules, customs clearance, destination, and other circumstances beyond our control.

2. Shipping Charges

Shipping fees are calculated at checkout based on the delivery address, order weight, and available shipping options.

Free shipping may be available during selected promotional periods. Any applicable offer and its conditions will be displayed when available.

3. Order Processing

Orders are generally processed within 1–2 business days after confirmation and completion of any required payment.

We verify and prepare your order for dispatch.
Orders are handed to the selected shipping provider.
A tracking number will be sent to your email or WhatsApp when tracking information is available.

Processing times may be longer during public holidays, promotional events, or periods of unusually high order volume.

4. International Shipping & Customs

International shipping availability depends on the destination and the shipping services available for your order. Please contact us before ordering if you need to confirm delivery to your country.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility and are not included in the product price or shipping fee.

Customs inspections, import restrictions, and local delivery conditions may affect estimated delivery times.

5. Delivery Delays & Address Details

We make reasonable efforts to dispatch orders promptly, but delivery dates are estimates rather than guaranteed arrival dates.

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order. Incorrect or incomplete details may result in delays or additional delivery arrangements.

6. Order Tracking & Support

Once your order has been dispatched, use the tracking details provided to check its delivery progress. If you have not received your tracking information or need help with a shipment, contact our team with your order number.